3 Month
Rollover
Any unused CallTime rolls over for 3 months, so you can bank your CallTime and use it later.
No subscription
costs
In comparison to traditional landline providers, Apex VoIP has no monthly line or rental fees.
Free calls to
Apex Numbers
Make free calls to anyone or any number on the Apex VoIP Network, anywhere in the world.
Keep your
Number
Apex VoIP allows you to port your current Telephone Number to us and take it with you anywhere in the world.
Looking for an affordable telephone service that works off any Internet connection?
Apex VoIP is our Voice over Internet Protocol (VoIP) service that allows you to make calls using your internet connection, rather than traditional copper phone lines.
It cuts out unnecessary landline costs, and you will only be charged for your CallTime. Perfect for anyone with Fibre or mobile Internet looking for a home or business telephone number that is flexible, affordable, and easy-to-use.
With Apex VoIP, you can replace your outdated analogue phone with a future-proof VoIP phone or install the Axxess Voice App on your Smartphone. We will supply you with a free unique 087 number, or you can make use of your existing landline number.
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Clear your doubts
Frequently Asked Questions
- What is Apex VoIP?
Apex VoIP is an alternative telephone service that works off your Internet connection. It cuts out unnecessary landline costs and you are only charged for your CallTime. Perfect for anyone with fixed or mobile Internet looking for a home or business telephone number that is flexible, affordable and easy-to-use.
- Do I get Rollover?
Yes, all your CallTime, including topped-up CallTime rolls over for 3 months.
- Do I have to use an Axxess VoIP phone?
If you are using another handset that was not purchased from us, then you can manually enter your Apex VoIP Details. Just make sure you never give these details out to anyone, as this could compromise the security of your account.
- How long does it take to port a Telkom number?
It can take up to 14 working days (once your account is settled)
- What’s this all going to cost?
There’s no monthly line or rental fees for Apex VoIP clients. You’ll only pay for your CallTime on a monthly basis, that you can use to call other mobile & landline numbers. Calls to Apex VoIP subscribers are free. Remember that local and international call rates apply.
Click here to view rates.
- What do I need to use Apex VoIP?
- An uncongested Internet connection such as Fibre to the Home (FTTH), Fixed Home LTE, or DSL.
- A SIP/VoIP Phone – click here for our range of SIP phones or a Smartphone App like Zoiper
- An active Apex VoIP service with a positive CallTime balance.
- How long does the RICA process take?
- It can take up to three business days. We will inform you as soon as your RICA application is approved, after which you can use your Apex VoIP service immediately.
- What do I need to use Apex VoIP?
- An uncongested Internet connection such as Fibre to the Home (FTTH), Fixed Home LTE, or DSL.
- A SIP/VoIP Phone – click here for our range of SIP phones or a Smartphone App like Zoiper
- An active Apex VoIP service with a positive CallTime balance.
- What do I need to do to port my Telkom voice landline to my Apex VoIP service?
- You will need to supply us with a copy of your Telkom telephone bill (please note that your account needs to be settled, or Telkom will not release your number) and an authorisation letter which will be supplied to you. Please note: you cannot port a number with a DSL service on it if the DSL service is not provided by Telkom. DSL service provided by other ISP’s need to be cancelled first.
- Does it cost more to call an “087” number?
- No, it does not cost extra to dial or for someone to call your own 087 number – it incurs the same cost as a normal landline.
- How does it work?
Once you sign up for an Apex VoIP service, we’ll give you your own unique VoIP number. It works like a phone number, and you’ll use it whenever you need to make and receive calls over the Internet.
- How Many Devices can I use my SIP account on?
The SIP account can be configured on a total of up to 6 devices which then allows for up to 6 concurrent calls inbound or outbound.
- Do I Need a VoIP phone?
We recommend that you make use of our VoIP-enabled phone, but there are other options available to you – such as mobile apps (like Zoiper) or your existing VoIP phone. If you have an existing VoIP phone, it is important to note that we may not be able to support or assist you in the configuration of your current phone.
- What are the payment options?
You can purchase your service via debit order or credit card.
- Does Apex VoIP work on WiFi, 3G, ADSL, Edge connectivity?
The Apex VoIP service is entirely dependent on the quality of the Internet connection you are using when making or receiving a phone call. Which is why we only recommend connections that do not generally suffer from congestion or high latency such as FTTH (Fibre to the Home) or Fixed Home LTE. Other connectivity types, such as ADSL, 3G, WiFi or Mobile LTE will work. However, we do NOT recommend relying on these connectivity types as they are prone to congestion and high latency which result in poor call quality.
- Can I keep my Geographic Number?
Yes. Apex VoIP is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre or Fixed LTE, then you can cancel your Telkom landline rental and port your number across. This includes all South African numbers that start with 01, 02, 03, 04 and 05. Mobile numbers such as 083, 072 and 061 cannot be ported.
- What documentation is required to RICA my Apex VoIP Number?
You’ll need to upload a certified copy of your ID or Passport and Proof of Residence. Proof of residence can be a utility or retail bill less than 3 months old. For example, you can use your bank statement, DSTV, phone/cell account etc.
- How much does it cost to call an 087 number?
The cost to call our 087 number is dependent on the network you are calling from. For example, if it’s a local call from a Telkom number to an 087 number they charge 67c per minute during office hours. We suggest you ask your service provider to supply you with their latest call rates.
- Can I use it on my Smartphone?
Absolutely! You can download the Free Zoiper App available for Android and iOS.
You can also use it with any other compatible SIP/VoIP application for your phone. Once downloaded, you can simply open your chosen App and scan the QR code inside your Client Control Panel to preconfigure your Apex VoIP Details on your Smartphone automatically.