Experience true 5G technology delivering speeds of up to 500Mbps, perfect for both business and home use.
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Simply plug and play, power up, and connect with ease, thanks to our hassle-free self-installation.
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Get LTE connectivity for your home or office. Simple and easy, self-installed in-home connectivity that’s affordable without any fixed line installation needed.
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Apex Connect 5G can reach maximum speeds of up to 500Mbps, which are blazing fast speeds. However, maximum speeds cannot be guaranteed as several factors affect speed and quality of the connection which include, but are not limited to distance, weather, and interference around and within the property.
The device used plays an important role in us giving you a great speed experience, which is why we recommend buying your router from us. Also, because of the nature of the wireless network, we cannot offer any SLA’s on the service.
Within 7 business days, provided payment has cleared (stock dependent).
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again.
To get the best of your 5G experience, we recommend connecting up to 30 wireless devices on the router supplied by Apex Connect.
The Vodacom 5G service is designed to be used at your home or office, and Vodacom will lock the service to the address for where you place an order to use the service.
You can request to have your Fixed LTE service moved to another location once a year.
Our Vodacom Fixed LTE services can only be used in areas with coverage. If you’re moving to an area without coverage, our cancellations process is quite simple and easy.
We don’t like contracts. Which is why our Vodacom Fixed LTE services are offered on a month-to-month basis.
The Apex Connect 5G service is designed to be used for your home or business, and Vodacom will lock the service to the address for where you place an order to use the service.
Yes, upgrades can be facilitated via your Control Panel. You can upgrade your package anytime during the month, and then for the rest of the month you will be charged pro-rata.
Unfortunately, a service change between these services is not possible as these are two different services. You can only upgrade or downgrade within Home LTE or Apex Connect 5G services.
To get the best of your 5G experience, we recommend connecting up to 30 wireless devices on the router supplied by Apex Connect.
Our 5G packages including our other services are charged pro-rata, so it doesn’t matter whether you sign up for the service halfway through the month or at the end, you receive the data you will use for the rest of the month.
In-bundle day data will roll over for up to 30 days within a Calendar Month.
You can easily check your data usage at any time via your Client Control Panel.
Yes, should you decide to cancel your package, a calendar months’ notice is required.
The Vodacom Fixed LTE coverage map is generated specifically based on capacity and network availability, so although you’ll be sharing the network with mobile LTE subscribers within the Fixed LTE coverage area, you won’t be impacted by congestion issues. If you get your router from Apex Connect, we can ensure that it has the correct firmware configuration to allow Vodacom to make the most efficient use of spectrum which does not get allocated to mobile LTE subscribers.
Yes, as long as they’re used at the addresses where the application for each is placed.